Flexible & Fair
Cancellation & Refund Policy
We understand plans change. Here is exactly how our policy works so you can book with confidence.
Full Refund
Cancel 48+ hrs before pick-up
80% Refund
Cancel within 24 hrs of pick-up
Free Changes
Date/time changes up to 24 hrs before
Need to Cancel?
Full Policy Details
Full Refund — Cancel 48+ hours before pick-up
100% RefundedCancel more than 48 hours before your scheduled pick-up time and receive a full 100% refund to your original payment method within 3–5 business days. M-Pesa refunds are sent to the originating number within 48 hours.
80% Refund — Cancel within 24 hours of pick-up
80% RefundedIf you cancel within 24 hours of pick-up — including same-day cancellations and no-shows — you still receive an 80% refund. The remaining 20% covers preparation, fuel, and operational costs already incurred. We never charge you the full amount regardless of how late the cancellation is.
Free Date & Time Changes
No ChargeYou may change pick-up and return dates or times free of charge up to 24 hours before pick-up, subject to vehicle availability. Upgrades may incur a difference in daily rate.
How to Cancel or Change Your Booking
1
Have your booking reference ready (format: DK-YYYY-XXXXXX — in your confirmation email).
2
Contact us via WhatsApp on +254 727 745 907 or email info@munwancarrental.com.
3
We'll confirm in writing and process any eligible refund immediately.
Additional Notes
- Refunds are always returned to the original payment method — no cash payments.
- For disputes, contact us within 7 days of your rental end date.
- Force majeure events (natural disasters, government travel bans) are handled case-by-case with full consideration for the customer.
- Safari and long-term packages may have separate terms stated at booking.
- This policy is governed by the laws of Kenya.