Terms & Conditions

1. Eligibility & Driver Requirements

To rent a vehicle from Munwan Car Rental, the customer (and any additional driver) must:

• Be at least 23 years old with a minimum of 2 years' driving experience. Drivers under 25 may pay a young-driver surcharge.
• Hold a valid, unrestricted driving licence — Kenyan residents: national licence; international visitors: national licence plus a valid International Driving Permit (IDP).
• Present a valid passport or national ID at pickup for identification.
• Not be disqualified from driving by any court or medical authority.
• Provide a mobile number reachable during the rental period.

Only drivers registered with Munwan Car Rental at booking may operate the vehicle. Adding another driver mid-rental requires written approval.

2. Vehicle Use & Restrictions

The vehicle may only be used for lawful, private transportation within Kenya, subject to these conditions:

• Unlimited mileage applies within Kenya. The vehicle must remain within Kenyan borders for the entire rental period — cross-border travel is not permitted.
• The vehicle must not be used for: commercial ride-sharing (Uber, Bolt, etc.), towing (unless vehicle specified), motor-sport, off-road use outside designated parks, instruction, or sub-hiring to third parties.
• Smoking is prohibited in all vehicles.
• Carrying more passengers than the vehicle's licensed capacity is prohibited.
• Any traffic fines, parking tickets, or toll-road charges incurred during the rental period are the customer's responsibility.

3. Insurance & Customer Liability

All Munwan Car Rental rentals include comprehensive motor insurance:

• Third-party liability cover (bodily injury and property damage).
• Theft protection (subject to police report and keys being returned).
• Passenger accident cover.

Standard excess applies in the event of accident, damage, or theft — typically KES 50,000–150,000 depending on vehicle class. Customers may purchase a zero-excess upgrade at checkout (approx. $8/day).

Insurance will not apply if:

• The driver is under the influence of alcohol or narcotics (above legal limit).
• The vehicle is driven by an unapproved person.
• Damage occurs during illegal or reckless use.
• The customer leaves the accident scene without reporting.

In the event of any accident or theft, the customer must immediately call Munwan Car Rental on +254 727 745 907 and file a police report within 24 hours.

4. Rental Rates & Payment

• Daily rates are based on a 24-hour period from pickup time. Minimum rental period is 2 days. Hire type affects daily pricing (corporate hire, long-term and safari packages each use distinct rates — the total shown at checkout is final).
• No security deposit is required. Your booking total is what you pay — no surprise hold on your card or M-Pesa.
• Accepted payment methods: M-Pesa, Visa, Mastercard, Verve (via Paystack), and PayPal. Payments may be made in USD, KES, EUR or GBP.
• Fuel is not included. Vehicles are delivered with a full tank and must be returned full. Refuelling fees apply: pump rate + KES 500 service charge.
• Late payment of any charge attracts interest at 2% per month plus reasonable recovery costs.

5. Vehicle Pickup & Return

• Vehicles are inspected by Munwan Car Rental and the customer at pickup. Any existing damage is noted on the rental agreement — please point out anything we miss.
• The vehicle must be returned to the agreed location, at the agreed date and time, in the same condition (reasonable wear-and-tear accepted).
• Late return: a grace period of 1 hour applies. Beyond that, an additional day's rental is charged per 24-hour period of overdue time.
• Early return does not entitle the customer to a pro-rata refund unless Munwan Car Rental agrees in writing.
• Loss of vehicle keys is charged at KES 10,000 plus the cost of locksmith/replacement.

6. Cancellations & Modifications

Cancellations are governed by our separate Cancellation Policy, which forms part of these Terms. We always refund — no zero-refund situations:

• 48+ hours before pickup → 100% refund
• Within 24 hours of pickup (including same-day cancellation and no-shows) → 80% refund
• Date and time changes are free up to 24 hours before pickup, subject to availability.

7. Privacy & Data Protection

Munwan Car Rental collects personal information (name, email, phone, licence details, payment information) only to process your booking, meet legal obligations, and provide customer support. We:

• Do not sell or rent your personal data to third parties.
• Store card details only via PCI-DSS compliant processors (Paystack, PayPal) — never on our own servers.
• Use live GPS tracking on all vehicles for safety, recovery, and operational purposes.
• Retain booking records for a minimum of 7 years as required by Kenyan tax law.

You may request access to or deletion of your data by emailing info@munwancarrental.com.

8. Force Majeure

Neither party is liable for failure to perform due to events beyond reasonable control, including but not limited to: natural disasters, pandemics, acts of terrorism, government travel bans, road closures, civil unrest, strikes, or infrastructure failures. In such cases, affected bookings are handled case-by-case with fair consideration for both parties.

9. Limitation of Liability

To the maximum extent permitted by Kenyan law, Munwan Car Rental's total liability arising out of any single booking is limited to the total rental amount paid by the customer for that booking. Munwan Car Rental is not liable for indirect or consequential losses including missed flights, missed safari bookings, hotel no-show penalties, or business interruption.

10. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Kenya. Any disputes are subject to the exclusive jurisdiction of the courts of Nairobi. Before any legal action, both parties agree to attempt mediation in good faith for at least 30 days.